Support
How can we help?
Reach the TimeGrid Care team, sign in to your agency account, or find answers about onboarding, security, and your agreement.
Email us
hello@timegridcare.com
Write from your work address and include your agency name. Please don't send client names or other protected health information (PHI) by email.
Existing customers
Sign in to TimeGrid Care
Agency staff sign in to the TimeGrid Care agency console here.
Go to sign in →
Security
Report a security issue
Found a vulnerability? Follow our disclosure process and safe-harbor terms.
Security & disclosure →
Agreements
Business Associate Agreement
How TimeGrid Care handles PHI, and how your agency can ask about a BAA.
BAA page →
For agency customers
Getting the right help, faster.
- Administrators and office staff: email us with your agency name, your role, and what you need help with.
- Caregivers: contact your agency's office first. Your agency manages your account, your schedule, and your access to the app.
- Getting started: onboarding covers configuration, data migration, and training. How onboarding works →
- Accessibility: if something on our website or in TimeGrid Care is hard to use, tell us. Accessibility →
Not a customer yet?
See TimeGrid Care on your agency's workflows.